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FAQ's
Most Common HVAC Questions and Answers
These are the most frequently asked questions about HVAC, Sizing, and More. Please feel free to contact us if you don’t see your question answered below.

We measure it. Every system gets run through measureQuick, independent diagnostic software that scores its health out of 100. Systems scoring 80 or above are strong repair candidates. Under 50 and replacement usually makes more sense. You get the report either way, so the decision isn't just us telling you something.
Usually dust burning off the heat exchanger after months of not running. It should clear within an hour. If it doesn't, or it smells electrical or like gas, shut it off and call.
Most straightforward changeouts are a single day. If ductwork needs work or the equipment is moving location, longer. You'll know which before we start.
Yes. Written pricing, and we can coordinate access directly with tenants so you're not relaying messages between us.
Online booking is open 24/7. Same-day appointments are available, with live appointments running through the day and limited evening and Saturday slots released by dispatch.
Not automatically. We'd measure it first. Some twenty-year-old systems score well and have life left; others are limping. The score tells you which one you have.
Once a year minimum, before cooling season. Twice is better here — once before summer and once before the first cold front.
Often, yes. Age on its own doesn’t settle it — we measure the system and give you the score. What usually needs attention in these homes is the ductwork, not the equipment.
Most repairs land between $150 and $600 depending on the part. Our service call is free-with-repair, and you get the repair price in writing before we start. No work happens until you’ve agreed to it.
Builder-grade equipment plus a climate that runs systems roughly twice the hours of a milder state. Ten to fifteen years is a realistic life here regardless of what the manual said.
Yes. If another company has quoted you for a replacement, we'll come out, measure the system and tell you what we'd do at no charge. No obligation to use us afterwards.
No, and it's more common than it should be. Systems installed in a hurry during a building boom often get charged approximately and ducted quickly. Measuring it shows whether that's what happened.
Usually. It's normally an airflow and return problem rather than a capacity one. Measuring the system tells us which, and a bigger unit is rarely the answer.
Score, age and repair cost. We measure the system and give you the report, so you can see where it sits rather than take anyone's word for it.
It is if it finds something. Ours measures and scores the system rather than just looking at it, so you either get a clean report or you catch a problem while it's still small and cheap.
That comes from a load calculation on your house, not from what's currently installed. Getting it wrong in either direction costs you, and oversizing leaves the house cold and humid.
In homes of this era it's frequently airflow rather than the unit. Undersized or leaking ducts mean the system can be working perfectly and still not cool the house properly.
Often, yes. Same-day service is available based on availability. If it’s urgent, call 210-843-9083.
Not much. Same build year doesn't mean same condition — maintenance history, ductwork and how hard the system has been run all change the answer.
Usually, though it needs planning rather than a standard changeout. Older buildings weren't designed around ductwork and the right approach varies by property.
It's quoted and agreed with you before we come out, so you know the number before anyone's on the way.
Only if the load calculation says so. Oversizing causes short cycling and leaves the house cold and humid, which is a worse outcome than being slightly warm.
Yes. We can book, attend and report back without you being on site, and you get the system report the same as any homeowner.
Often it's the ducts rather than the unit. Long flex runs and undersized returns are common in newer subdivisions, and no amount of new equipment fixes a delivery problem.
Age and cost decide it. Most systems in this climate last 10 to 15 years. If yours is past 12 and the repair is running close to half what a replacement costs, replacement usually wins. Under that, repair it. If someone's already told you to replace, get our free second opinion first.
Most often a dirty flame sensor. The furnace lights, doesn't detect the flame, and shuts down as a safety measure. Usually a straightforward fix.
Usually, and modern equipment is generally more compact. The plenum, drain line or electrical may need attention, and that goes on the quote before you decide.
Restricted airflow or low refrigerant. Check the filter first — if it’s filthy, that’s frequently the whole story. If it’s clean, something else is going on and it needs measuring.
Manufacturers say 15 to 20 years. In this heat, closer to 10 to 15. Systems here run roughly 2,200 hours a year, about double a milder climate, and that runtime is what wears them out early.
Independent diagnostic software that takes live readings from your system and grades its health out of 100 across nine subsystems. You get the report.
Yes. It's the outer edge of our service area, so booking ahead helps for non-urgent work, but we cover it and the Kendall County area around it.
Yes, and they'll usually be in different condition. The one serving the upper floor works harder and tends to age faster.
Yes. Landlords and property managers get the same written pricing as homeowners, and we can coordinate access directly with tenants.
Depends where you are and what's already booked. Call and we'll tell you honestly rather than promise something we can't hold to.
Manufacturers say 15 to 20 years. Here, closer to 10 to 15 — systems in this climate run roughly double the hours of a milder region, and that runtime is what wears them out early.
A system losing capacity runs longer to reach the same temperature. Add CPS Energy's peak capacity charge on summer usage above 600 kWh and it shows up quickly.
The season is short but the equipment sits idle for eight months, which is its own problem. A check before the first front is cheap insurance against a no-heat call in January.
Daikin, Amana and Goodman. We service and repair every major brand including Lennox, Trane, Carrier, Bryant, Ruud and Rheem.
Get the system measured. You find out what condition it's in while any problem is still small, and you get a baseline score to compare against later.
More than in town. Boerne sits higher and further out and runs a little cooler, so heating equipment gets more use across a winter.
Yes, through Wisetack. Up to $65,000, terms from 3 to 120 months, and checking your options is a soft pull.
Yes, through Wisetack. $500 to $65,000, terms of 3 to 120 months, rates 0% to 35.9% depending on credit. Checking your options is a soft pull and won't affect your credit score.
Usually, and modern equipment tends to be more compact. What sometimes needs work is the plenum, the drain or the electrical, and that goes on the quote rather than turning up as an extra.
Yes, and the 20% discount applies to that repair straight away.
The $199 one. More system, more zones and more duct means more to measure, and the full inspection covers it properly.
If you smell burning or the breaker keeps tripping, yes. Otherwise switching it off at the thermostat is enough.
No, and if you do, you have a leak. A sealed system doesn’t consume refrigerant. Repeatedly recharging without finding the leak is money down the drain, and R-410A is getting more expensive as supply tightens.
Once a year at minimum, before summer. Twice is better in this climate — once before cooling season and once before the first cold front. Our Performance Inspections run $79, $99 and $199.
Probably not. Heat pumps run defrost cycles and can feel cool at the vent while doing it. That's normal, though worth having confirmed.
Airflow-related. Restricted filters over years lead to iced coils and early blower failures, and that shows up more in properties that have changed hands often.
No. Existing R-410A systems are legal and still serviceable. New systems are built with R-454B, but nobody is required to replace working equipment.
Yes, along with the rest of northeast Bexar County.
Yes. The system report is yours to keep, which is useful for records or for showing an incoming tenant what condition the equipment is in.
Sometimes, but it's often a false economy. Pairing a new condenser with an old indoor coil usually means mismatched capacity, and you inherit the age of the older half.
It's not going to catch fire, but it can flood liquid refrigerant back to the compressor, and that damage is expensive. Switch it off and let it thaw.
We serve Leon Valley and will tell you what’s genuinely available when you call, rather than guess at an arrival time.
No. Nobody here works on commission. We measure the system, show you the score, and if it’s worth repairing we repair it.
CPS Energy runs rebates on qualifying high-efficiency equipment, roughly $90 to $310 per ton. The federal tax credit expired at the end of 2025 and doesn't apply to 2026 installs, whatever you may still see advertised.
Every gas heating call includes a combustion and safety check. If we find something unsafe we shut the system down and tell you straight.
Often, because systems here run around 2,200 hours a year — roughly double a milder climate. More runtime means efficiency differences show up faster on the bill. Whether it pays back depends on how long you're staying.
Spring, before the heat arrives. Slots fill quickly once summer starts and non-urgent work waits behind emergencies.
Sometimes significantly. If different parts of the house have genuinely different loads, zoning lets you condition them independently instead of averaging and hoping. Whether it's worth it depends on the layout and the ductwork.
Yes. Texas requires HVAC contractors to hold a TDLR licence. You can look up any contractor at tdlr.texas.gov and check it's active. Ours is TACLA95371E.
Usually not. Manufacturer warranties commonly cover the part and leave the labour to you, which surprises people at the worst moment. Worth checking your paperwork before you need it.
Often, yes. With slightly more heating demand than central San Antonio and mild winters overall, a heat pump does both jobs efficiently. Whether it suits your house depends on the load calculation.
If the score is low and the system is past twenty, planning it is cheaper and less stressful than an emergency replacement in August when availability is tight.
It's worth it. A system score tells you what you're inheriting, and on newer builds it flags commissioning problems that a standard home inspection won't catch.
Usually a dirty filter restricting airflow, a frozen evaporator coil, low refrigerant from a leak, or a failed capacitor. The filter you can check yourself. The rest needs gauges on it.
Depends on the fault. Free Service Call with Repair and you get the repair price in writing before we start.
It can. Low charge, restricted airflow and fouled coils all make a system draw more power for the same cooling, and summer usage above 600 kWh carries CPS Energy's peak capacity charge on top of the base rate.
Sometimes. An empty property is the easiest time to do the work, and it avoids an emergency call with someone living there. Whether it's the right call depends on the score.
Depends what the measurements say. Sometimes new equipment on old ducts is money wasted, and sometimes the ducts are fine. That's exactly what the airflow and static pressure readings are for.
Depends on the score, the age and the repair cost. Past twelve years, if the repair is approaching half the cost of replacing, replacement usually wins. Under that, repair it. We’ll show you where yours sits.
Classic oversizing symptom. The system satisfies the thermostat quickly and shuts off before it has removed enough moisture. Longer, gentler run cycles dehumidify better than short blasts.
Book online — the calendar is open — and we'll pick it up first thing. In the meantime, close the blinds, get fans going and stay hydrated.
R-454B. New residential equipment moved away from R-410A from 2025 under the federal phase-out. It doesn't change how the system works for you.
Attic temperatures in a San Antonio summer run well above outdoor ambient, and heat is what degrades capacitors and control boards. It's a common cause of electrical failures in newer homes.
Across San Antonio, generally $6,000 to $14,000 installed. Your number depends on system size, ductwork condition and efficiency level, and you get it itemised in writing. Free Service Call with Repair
Usually a failed capacitor. The motor is trying to start and can’t. It’s one of the most common repairs there is and normally a same-visit fix.
Electric resistance heat is the most expensive way to heat a house. If that's what you have, a heat pump is worth pricing when the system comes up for replacement.
Work inside San Antonio city limits generally requires one.
CPS Energy runs rebates on qualifying high-efficiency equipment, roughly $90 to $310 per ton. The federal 25C tax credit expired at the end of 2025 and doesn't apply to 2026 installs, whatever you may still see advertised.
Yes. If another company has quoted you for a replacement, we'll come out, measure the system ourselves and tell you what we'd do, at no charge. Sometimes they were right. Either way you'll know before you spend that kind of money.
Depends on the level and the system, but the full inspection takes meaningfully longer than a quick tune-up because everything is measured rather than eyeballed.
After-hours rates are different to standard, and they're agreed with you before we come out. No surprises afterwards.
Often it makes sense, because they share the blower and the ductwork and a matched system performs better. Whether it's worth it depends on the age and condition of both, and we'll measure rather than assume.
We install Daikin, Amana and Goodman. We service and repair every major brand — Lennox, Trane, Carrier, Bryant, Ruud, Rheem and the rest.
Less about the number and more about who's in the house. Over 90 outside with elderly residents or small children in the house is a call, not a wait.
Not on its own if the cause is ductwork. That's why we measure airflow and static pressure before quoting, rather than assuming new equipment solves a delivery problem.
Yes. We install Daikin, Amana and Goodman, and we service and repair every major brand including Lennox, Trane, Carrier, Bryant, Ruud and Rheem.
Yes, through Wisetack — up to $65,000, terms from 3 to 120 months, and checking your options won't affect your credit score.
Yes, through Wisetack. Jobs from $500 to $65,000, terms of 3 to 120 months, rates 0% to 35.9% depending on credit. No late fees, no penalty for paying it off early, no compounding interest, and checking your options won't affect your credit score.
We remove and dispose of it as part of the job.
San Antonio and everything within about 35 miles, across Bexar, Guadalupe, Comal, Kendall, Medina, Atascosa and Wilson counties.
We remove it and dispose of it as part of the job.
CPS Energy offers rebates on qualifying high-efficiency equipment, roughly $90 to $310 per ton. We'll tell you whether the system you're considering qualifies.
Not as a standing discount. What we do instead is our Essential Service Program: $20 a month, 20% off standard repairs, and that includes your first repair on the day you sign up.
Yes, we’ll fit parts you’ve sourced yourself. Not every company will.
Most replacements are a single day. Longer if ductwork needs work or the equipment is changing location, and you'll know that before we start.
It starts at $20 a month and includes 20% off standard repairs. Sign up on the day of a repair and the discount applies to that one too.
No. New systems built since 2025 use R-454B instead of R-410A, but existing R-410A systems are legal to run and still serviceable. R-410A will get pricier as supply tightens, worth factoring in if yours is already old, but nobody has to replace anything because of this.
We make it simple as 1, 2, 3 to book ac service with us.
If you would like to book with us and set a date and time for us to be at you location we would definintly like to assist you as soon as possible. Click the button below to begin.
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